Shipping Policy

Effective Date: December 30, 2024

Thank you for choosing Glossy Hairr for your hair care needs! We strive to ensure that your shopping experience is as smooth and enjoyable as possible. Below is our Shipping Policy outlining the details of our shipping process.

1. Shipping Locations

We currently offer shipping to addresses within Qatar and internationally.

2. Processing Time

Orders are typically processed within 1-2 business days from the time of purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

  • Domestic Shipping (Qatar):
    • Standard Shipping: 3-5 business days.
    • Express Shipping: 1-2 business days.
  • International Shipping:
    • Delivery times vary depending on your location. Typically, international orders are delivered within 7-14 business days.
    • Shipping carriers may vary based on the destination country.

4. Shipping Costs

Shipping costs are calculated based on your location and the weight of your order. You can view the estimated shipping cost at checkout before completing your order.

  • Free Domestic Shipping: Orders over QAR 200 qualify for free standard shipping within Qatar.
  • International Shipping Fees: Calculated at checkout based on destination.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order on the carrier’s website using the provided tracking information.

6. Address Accuracy

Please ensure that all shipping information is accurate, including the shipping address, phone number, and email. Glossy Hairr is not responsible for any delays or delivery issues caused by incorrect or incomplete address information provided during checkout.

7. Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues. We appreciate your understanding during these times.

8. Customs and Import Duties (For International Orders)

International customers are responsible for any customs duties, taxes, or import charges that may apply once the package reaches its destination country. These charges are determined by the customs office in your country and are not included in the price of your order. Glossy Hairr is not responsible for these additional fees.

9. Lost or Damaged Orders

If your order is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will assist you in resolving the issue and may offer a replacement or refund depending on the situation.

10. Contact Information

If you have any questions or need assistance regarding shipping, please contact us:

We appreciate your business and are committed to providing you with the best hair care products delivered right to your door.

Thank you for choosing Glossy Hairr. Happy shopping!