Sales Policy

Effective Date: December 27, 2024

At Glossy Hairr, we are committed to providing you with a smooth and secure shopping experience. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website, glossyhairr.com. By making a purchase with us, you agree to the following terms.

1. Product Availability

While we strive to keep our product inventory up-to-date, availability may vary due to high demand or unforeseen circumstances. If an item is out of stock after you have placed an order, we will notify you promptly and offer the following options:

  • Backorder the item (if available).
  • Offer an alternative product.
  • Provide a full refund.

2. Order Processing and Acceptance

Once you place an order on Glossy Hairr, we will send you an order confirmation email acknowledging the receipt of your order. However, please note that the order confirmation does not signify acceptance of your order.

We reserve the right to accept or reject your order for reasons such as:

  • Product availability.
  • Payment issues.
  • Shipping restrictions.
  • Suspected fraudulent activity.

If there are any issues with your order, we will notify you and provide a solution. If we are unable to fulfill your order, we will issue a refund to your original payment method.

3. Pricing and Payment

All prices displayed on our website are in Qatari Riyals (QAR) unless otherwise specified. Prices may change without notice, but any price changes will not affect orders that have already been processed.

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express).
  • PayPal.
  • Other Secure Online Payment Methods.

You are responsible for ensuring that your payment information is accurate and complete. By submitting your payment details, you authorize Glossy Hairr to charge your payment method for the total purchase amount, including applicable taxes and shipping fees.

4. Shipping and Delivery

We offer several shipping options to ensure that your order reaches you in a timely manner. Shipping costs will be calculated at checkout based on the shipping method and destination.

Estimated Delivery Times:

  • Domestic orders (within Qatar): 2-5 business days.
  • International orders: 7-14 business days, depending on the destination.

Please note that delivery times may vary due to factors such as weather, holidays, or customs processing for international orders.

Shipping Costs: Shipping fees will be displayed at checkout based on the selected shipping method and the destination of the order. Glossy Hairr reserves the right to adjust shipping fees as necessary, but any changes will be communicated prior to processing your order.

5. Sales Tax

Sales tax, if applicable, will be calculated based on the shipping destination and the applicable tax rate in your jurisdiction. The applicable tax will be included in the total price at checkout.

6. Discounts and Promotions

From time to time, Glossy Hairr may offer promotional discounts or coupon codes. These discounts may be applied to your order during the checkout process. Please note:

  • Promotional discounts cannot be applied after an order has been placed.
  • Certain items may be excluded from promotional discounts.
  • Discounts are subject to availability and can be withdrawn at any time.

7. Order Cancellations

Once an order is placed, it enters our fulfillment process, and cancellations may not always be possible. If you wish to cancel your order, please contact us immediately at info@glossyhairr.com. If your order has already been processed or shipped, you may need to follow our Refund and Return Policy to return the item.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return and refund process in accordance with our Refund and Return Policy.

  • Eligibility: Returns must be initiated within 30 days of receiving your order.
  • Condition: Items must be returned in new, unused condition with all packaging intact.
  • Refund Processing: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

9. Promotional Codes and Special Offers

Occasionally, we may offer special promotions or codes to our customers. These can include discounts or free shipping offers. Please read the terms and conditions of each offer carefully, as they may come with specific restrictions or exclusions, such as:

  • The offer may be valid only on specific products.
  • The offer may be limited to a certain timeframe.
  • The offer may not be combined with other promotions or discounts.

To use a promotional code, enter the code at checkout.

10. Customer Support

If you have any questions or issues regarding your order, please feel free to reach out to us. Our customer support team is available to assist you with any inquiries about product availability, shipping, or any other concerns you may have.

Contact Information:

11. Limitations of Liability

To the maximum extent permitted by law, Glossy Hairr will not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website, purchase of products, or inability to use the website. Our liability will be limited to the total amount paid by the customer for the specific item(s) in question.

12. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of Qatar. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Doha, Qatar.

13. Force Majeure

Glossy Hairr will not be held liable for failure or delay in fulfilling an order due to circumstances beyond our reasonable control, including but not limited to natural disasters, labor strikes, technical failures, or delays in shipping.